Legal Documentation
Our compliance framework is built on transparency. Every step of our data handling process is documented below.
Privacy Policy
At creativeuxnetwork, we are committed to protecting your personal data and privacy. This Privacy Policy outlines how we collect, use, store, and protect your information in compliance with the General Data Protection Regulation (GDPR) and applicable Spanish data protection laws.
Data Controller: creativeuxnetwork, Calle de Preciados 15, 28013 Madrid, Spain.
Information We Collect: We collect personal data including your name, email address, phone number, and project details solely for the purpose of delivering our web design services and maintaining client communication.
Legal Basis: We process your data based on contractual necessity (Article 6(1)(b) GDPR) and legitimate interest (Article 6(1)(f) GDPR) for service improvement and security.
Data Retention: Personal data is retained for the duration of the client relationship and up to 3 years following the last project interaction, unless a longer retention period is required by law.
Your Rights: You have the right to access, rectify, erase, restrict processing, and port your personal data. To exercise these rights, contact us at [email protected].
Third-Party Sharing: We do not sell or share personal data with third parties except as necessary for service delivery (e.g., hosting providers, analytics tools) under strict data processing agreements.
Terms of Service
These Terms of Service govern the engagement between creativeuxnetwork (Calle de Preciados 15, 28013 Madrid, Spain) and our clients. By engaging our services, you agree to the following terms:
Scope of Work: All project deliverables, timelines, and pricing are defined in the individual project proposal or statement of work (SOW) signed by both parties prior to commencement.
Intellectual Property: Upon full payment, all design assets, code, and deliverables created by creativeuxnetwork are transferred to the client. We retain the right to showcase project work in our portfolio unless otherwise agreed in writing.
Payment Terms: Invoices are due within 14 days of issuance. Projects exceeding €2,000 require a 50% upfront deposit before work begins. Late payments incur a 2% monthly fee.
Revisions: Each service tier includes a defined number of revision rounds. Additional revisions beyond the agreed scope are billed at €85/hour.
Liability: creativeuxnetwork's total liability shall not exceed the total amount paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.
Termination: Either party may terminate with 14 days written notice. Upon termination, the client pays for all work completed up to the termination date.
Refund Policy
creativeuxnetwork is committed to client satisfaction. This Refund Policy outlines the conditions under which refunds may be issued for services rendered from our offices at Calle de Preciados 15, 28013 Madrid, Spain.
Project Deposits: The 50% upfront deposit is non-refundable once work has commenced. If cancellation occurs before any work begins, the full deposit will be refunded within 7 business days.
Completed Mileables: For milestone-based projects, completed and approved milestones are non-refundable. If a milestone has been delivered but not yet approved, you may request a review within 7 days of delivery.
Full Project Refund: If creativeuxnetwork fails to deliver the agreed-upon deliverables within the specified timeline due to reasons within our control, a partial or full refund may be negotiated in good faith. All refund requests must be submitted in writing to [email protected] within 30 days of project completion.
Design Revisions: Refunds are not issued for dissatisfaction with design choices after the agreed number of revision rounds has been exhausted. Additional revisions are available at the standard hourly rate of €85.
Dispute Resolution: In the event of a dispute, both parties agree to attempt resolution through mediation before pursuing legal action. Governing law is that of the Community of Madrid, Spain.